Digitize and deliver Contextual Customer Experience. Allow your customers to effortlessly request for quote, receive quotes, track shipments, view their invoices, communicate, view insights, and reports from your branded customer portal accessible across all operating system.
With Shipthis, you can provide your customers with a unique platform, white-labeled to your own brand, so they always have access to fast and personalized contextual customer service, from anywhere, at any time, and on any device of their choice. We help you stay connected with your customers, deliver a better customer experience, build brand loyalty and maximize customer lifetime value.
The Customer Portal transforms you into a 21st-century digital freight forwarder. Shipthis enables you to provide digital services to your customers via a private and secure white-labeled solution embedded in your website, allowing your customers to log on to enter rate requests, receive instant quotations, confirm bookings, attach/view documents, invoices, shipment status, track and trace their shipment, chat functionality, multiple reports, etc. with a comprehensive, easy-to-use dashboard. Shipthis Customer Portal combines real-time, multichannel communication and visibility, helping you put the customer at the center of your operations.
With Shipthis dashboard, empower your customers with a self-service option, accessible 24/7 on any connected device without any hassle. Shipthis allows you to give more visibility and control, mitigate panicked communications and manage exceptions. Moreover, all data are indexed, contextualized and filtered to ensure your customer's self-service journey is an excellent and effortless experience. Customers can easily and quickly find the answers they need freeing up your contact customer service and reducing your costs and efforts.
Shipthis Customer Portal allows customers to see all their shipment activity in one consolidated view. Your customers can effortlessly schedule and track new shipments, manage all their shipment documentation, etc., with a single login. The Customer Portal also provides a complete overview of all shipments, with an in-depth status of each. With Shipthis's efficient filtering technology, customers can quickly locate any past shipments. In addition, customers can receive constant automatic updates through email alerts or push notifications about the status of the shipment, so they always know where their shipment is.
We help you communicate in context, ensuring that your customers can directly ask queries on a particular shipment from the customer portal and receive a quick and efficient response. Optimize and improve customer services by proactively sending alerts to customers via multiple interaction channels such as desktop notifications, email, WhatsApp, SMS, etc. These notifications could span various stages of a shipment cycle so that your customers receive essential status updates based on exactly what they're looking for and avoid dozens of separate email treads for each shipment.
All of your customers are partners in your mission. Empower your customers to effortlessly carry out all their freight related tasks like requesting for a quote, tracking shipments etc from our robust easy to use platform.
Shipthis's Customer Portal enables your customers to easily manage and access all information related to the shipment in a single view. Your customers can conveniently access data with a single click, so they can stay on top of their queries, documents and shipments without having to navigate between different pages. Enhance customer experience by weaving the look and feel of your brand and build loyalty.
Shipthis’s online Freight Forwarding software is built to run your Freight Operations, Accounting, Tracking, Quoting, Rate and Tariff Management, Team Management, Task Assignments, Customer Connectivity and Trade Compliance. We help you transform into a digitized freight forwarding business powered with AI-Driven Automation, Real-Time Information and Visibility.
Shipthis’s Freight Management ERP is built to boost freight operation efficiency by using smart and automated workflow, task management, and shipment lifecycle tracking.
Shipthis’s CRM for freight forwarders helps you gain visibility into sales, marketing, and customer support activities allowing you to focus on improving efficiency and profitability.
Shipthis offers a full-fledged GAAP compliant Accounting Module optimized for freight forwarding operations allowing you to gain greater insights into your financial performance, all in one place.
Shipthis’s Quotation Management module allows you to generate and send professional digital quotes to your customers instantly. Display a quotation form on your website for walk in enquiries and integrate all contract rates from carriers.
Shipthis’s Tariff and Rate Management module allows you to automate freight rate sheets upload. Easily setup port charges, cartage charges, transportation, fixed charges, document and clearance charges, customer specific charges.
Shipthis’s Customer Portal enables you to digitize your customer experience. Your customers can request quotes, get quotes, track shipments, view their invoices, send messages and notifications using your own branded mobile/web-app.
Shipthis’s Vendor Portal enables you to manage, connect and network with global suppliers. Streamline all supplier interactions and communications effortlessly and drive improvements to your supply chain.
Shipthis’s Warehouse Management solutions provide automated support to optimize your warehouse operations and enables you to take active control of all goods movement and stocks management with a clear visibility of shipments.
Shipthis’s Sales Management module currently only manages the post sales activity. The new upcoming and updated module will be available soon with features built and optimized to make freight forwarding pre sales process simpler.
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Shipthis Mobile and Web App solution brings the full spectrum of freight operations at the fingertips of your customers. Get a fully Customizable white-labeled freight forwarding platform, Customer Web portal and Mobile App with your personal branding & logo downloadable from the App Store and Google Play
